We do not have any record of charges being made to your PayPal account. I reviewed your eBay transactions and verified shipping was paid through your eBay funds. We regret the issue wasn’t fully resolved with customer support and appreciate the opportunity to assist. As well, we appreciate the time you have taken to reach out for further assistance. To begin, we would like to thank you for your 18 year tenure as a valued member of the eBay community. We understand you are reporting you were double charged for shipping labels and are requesting a refund for three orders which were refunded and later delivered to the buyers. ![]() This is a courtesy email from eBay regarding a complaint you submitted through the Arkansas Attorney General’s Office. However the two companies, which split six years ago, have been moving further apart and gradually unravelling their 13-year partnership.Ĭlick here to sign up to Charged free daily email newsletter Payments could also now take up to two days to go through, rather than on the same day as was commonplace with PayPal.Įbay bought PayPal in 2002 and until 2015 the payment giant’s service were closely tied to Ebay’s platform. Under the new system sellers will pay 12.8 per cent to Ebay plus 30p, but will no longer pay any extra fees to PayPal. Prior to the changes sellers were charged 10 per cent of the final sales price by Ebay, a further fee by PayPal plus a standard rate of 30p. Others have questioned the new payment system, which will replace PayPal’s fees with new Ebay fees, though it says the majority of sellers will be better off under new rules. READ MORE: Ebay sellers will soon be forced to link bank accounts as PayPal divorce continuesĮbay says it adheres to the same rules as other direct debit schemes, meaning customers will have advanced notice of how much is being taken out and will receive refunds for any fraudulent or incorrect payments. Some have raised concerns that refunds could be automatically issued to buyers if there are any disputes, leaving them vulnerable to the increasing number of fraudsters. Many are concerned that without PayPal acting as an intermediary Ebay, which is seen as largely bias towards customers regarding disputes, will now exert too much control over their sales. This has proven controversial with Ebay’s seller community, seeing many take to seller forums to call for a boycott and threaten to stop using its platform.Įbay says the move will make it easier for customers who will automatically have access to every payment option including credit and debit cards, Apple Pay, Google Pay, PayPal and PayPal Credit. The changes, which came into effect on June 1, are mandatory and sellers are not able to opt out of what Ebay calls the “managed payments system”. ![]() Ebay sellers can no longer receive payments via PayPal leading many to threaten a boycott of the online marketplace.Įbay has updated its terms of use, putting in place new changes which means sellers will now receive payments from Ebay directly into their bank accounts, rather than through PayPal.
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